Personalized Support Without the Strain
for Brand Teams and PSP Providers
Patient support programs shouldn’t be static, simplistic, or prohibitively expensive. SupportOrchestrator brings intelligent orchestration to PSPs—making them more personalized, adaptable, and cost-efficient, so brands can deliver real impact to patients and stakeholders without the operational drag.
PSPs are costly, rigid, and often under-deliver where it matters most.
Even with the best intentions, most PSPs rely on static workflows, high manual effort, and generic engagement. They’re expensive to operate, slow to adapt, and rarely meet the needs of all stakeholders involved—patients, caregivers, HCPs, payers, specialty pharmacies, case managers, nurse educators, and more.
70–80%
PSP budgets go to call center labor and case management
60%+
of PSPs make no significant workflow changes in the first year
6–8
disparate systems/vendors for which PSPs rely
How SupportOrchestrator™ Scales Personalized Support
SupportOrchestrator™ replaces static, generic workflows with an orchestration layer that’s dynamic, integrated, and responsive. It automates where possible, guides human teams where needed, and personalizes support based on the patient’s real-time situation—so the right help reaches the right person at the right time.
Personalized Support
Respond to patient-specific situations in real time for relevant, timely engagement
Change-ready
Adapt PSP workflows after launch based on real-world feedback and performance
Seamless Integration
connect with all your PSP systems, from CRM to benefits verification tools
Stakeholder-Centric
coordinate efficiently across patients, caregivers, HCPs, payers, specialty pharmacies, case managers, FRNs, and nurse educators
Early warning detection
automatically drives actions to help mitigate when things don't go according to plan
100% to you
customizable
No two PSPs are the same—and SupportOrchestrator doesn’t force you into a generic mold. Every workflow, communication path, and data integration can be tailored to match your therapy, patient population, and stakeholder ecosystem.
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This isn’t just digitally-enabled support—it’s orchestration, shaped around your brand and your program.
Full hub services can run $3,000–$5,000 per patient annually, putting them out of reach for some brands.
The difference you'll see
Faster Patient Access to Therapy
Programs that evolve in the market
Higher patient engagement
Smarter coordination across stakeholders
Lower cost to deliver support
Accessible to more brands
